Your customers should receive the highest level of service every time you interact. Any successful business owner will tell you that.

“No matter the job title, ‘The job isn’t the task,’ she explains. ‘The job is to make our guests happy.’

Key to accomplishing this goal is empowering employees to do whatever it takes to satisfy the customer. Whether it’s branching out of a specific role — a housekeeper offering a free breakfast, for instance — Koehler enables her employees to do what they can as soon as possible to fix a situation.”

Read more in 850 Magazine.