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Articles, Blog, Communication Styles, Culture by Design, Customer Engagement, Customer Experience, First Impressions, Hospitality, Leadership, Management, Service Excellence
June 16, 2016

Taking your organization from good to great to WOW!

People! Enough with the ' F' word... I'm done with the 'F' word. Eradicating it from my vocabulary. No mas....

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Articles, Blog, Culture by Design, Customer Experience, Hospitality, Leadership, Management
June 16, 2016

Going into Battle Against the “F” word (Yes, it takes a Brave heart)!

If you've settled for "fine" quit reading now.  If good is good enough, bye Felicia. If you're comfortable with good...

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boomers vs. millennials cartoon email conversations
Articles, Blog, Communication Styles, Leadership, Management
June 16, 2016

If You Don’t Like the Stereotype … Change it!

So many theories on Millennials in the work place, so many funny cartoons.   Stereotypes or truths? I'd argue ......

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Blog, Communication Styles, Leadership, Management, News
June 1, 2016

Contagious Leadership

This is a great read by Jack Zenger and Joseph Folkman of the Harvard Business Review. "Contagious leadership" has always been the core of our...

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Communication Styles, Leadership, News
May 5, 2016

Leadership Style is Not “One Size Fits All.”

A short but excellent read on leadership, this article explains how leadership style is not "one size fits all." Leadership...

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Communication Styles, Customer Engagement, Customer Experience, Leadership, News
April 28, 2016

Customer Service Secrets

Your customers should receive the highest level of service every time you interact. Keep these tips in mind, and watch...

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Articles, Blog, Hospitality, Leadership, Management
April 11, 2016

Superstar to Supervisor

We are quick to promote our superstars but then don’t always give them the tools (or the time) to achieve Supervisor Stardom.

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